product support

 

I provide product support to installers, manufacturers and specifiers.


Installers come to me for support when regarding product understanding, troubleshooting or product selection. Engagement with installers is typically done through the Resin Flooring Group (RFG) membership program. Installers may also engage with me through Real World Epoxies for supply of resin flooring products and systems.

Manufacturers come  to me to for product/system development, evaluating new technologies or partnering.  Engagement with manufacturers is typically on a fixed price project basis with or without ongoing Resin Flooring Group (RFG) membership program. Partnering is typically done via licensing of technology. 

Specifiers (including architects, building designers, builders and shopfitters) come to me to help understand and select products that can meet the design concepts. Engagement with specifiers is typically on a fixed price project basis and if ongoing support is required for the duration of the project, then that would be provided through the Resin Flooring Group (RFG) membership program.  

If you would like to get started, then fill out the Quick Contact form and I will promptly come back to you.

I look forward to hearing from you.
 
Keep Smiling 

@ResinJack

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This podcast video came from a discussion I had with an installer this week. He wanted to understand how resins were discolouring indoors and what he could do about . …


Having recently undertaken a number of slip tests for new resin flooring systems, it became clear that there were some gaps in the testing protocol. Here is what  learnt... …


In an era where everybody can see something done on YouTube and think it's easy, I thought I'd show an example of a metallic floor that's done with the wrong product, by the wrong installer... …


Every winter season sees the same issues arising when it comes to amine blushing. However many installers are not aware of what amine blushing is, what causes it...
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Lots of people talk about being innovative, but I have noticed a trend in the resin flooring industry when it comes to this particular buzz word. If the trend is right then we should be concerned...
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Every now and then you're forced to eat a little bit of "humble pie". It's not pleasant and sometimes it can really sting, but I have learned to reflect on it and look at how... …


Having completed a test installation of a new stone-look design, it was time to optimise the process - from manufacturing the flake, through to installing the system. In this video... …


Some footage of a two-coat epoxy rollcoat project I did by myself in a 125 square metre/1400 square foot warehouse. For a bit of extra interest... …


There are countless types of repair compounds used specifically for crack repair. In this post I tested one type in particular - a thixotropic resin repair product called Ezythix... …


I did a challenge to compare 3 different, common forms of crack repair. You'll see the different repairs being done and a discussion of what I liked best... …


Every resin flooring project should have a valid warranty that covers manufacturing and installation defects. However, many warranties are now offered as a sales tool... …